Website regulations

Terms & Conditions

Regulations for orders via www.tim-aac.com
Below we would like to present our regulations, which are the basis for the preparation and implementation of your purchases.
1. Conclusion of the contract and delivery of goods
1.1 We conclude contracts on www.tim-aac.com only in Polish. The party to the contract is the company DKK DEVELOPMENT DZIAŁO, KRZYSZTOFIŃSKI, KUBASIK, SPÓŁKA JAWNA, ul. Inwestorów 5, 39-300 Mielec, hereinafter referred to as DKK
1.2 By clicking on the "confirm order" button, a binding order is placed for the products in the shopping cart. We confirm placing an order by e-mail immediately after sending your order. A binding contract is concluded upon receipt of your order confirmation. Please note that the products you have ordered will be shipped after you pay for the full price (subject to point 3.2 below) and delivery costs.
1.3 We execute orders in Poland. If the delivery date is specified in working days, it should be understood as all days from Monday to Friday, inclusive, except for public holidays.
1.4. Installing the Application is possible on a Mobile Device that meets the following technical requirements:
- Android operating system, version min. 6.0
- processor frequency 1200 MHz
- 1,5GB RAM memory
- 8GB built-in memory
-built-in camera
-microphone
-Internet access

2. Prices, shipping costs
2.1 The prices quoted at the time the order is placed shall apply. The offered prices are final prices, which means that they also include VAT in the currently applicable amount. The goods remain our property until full payment of the sale price.
2.2 The shipping costs are borne by the buyer.

3. Payment
3.1 Basically, we offer the following types of payment: traditional bank transfer, fast internet transfer (PayU), credit card. We reserve the right not to offer certain types of payment or to offer others for each order. Please note that we only accept payments made from bank accounts within the European Union (EU). You bear all the costs of the financial transactions.
3.2 In the case of a purchase using a traditional transfer, the product is shipped after the transaction is posted
3.3 You hereby consent to receive information about crediting your account only in electronic form.

4. Discount coupons and their use
4.1 Discount coupons are vouchers that cannot be purchased, but are issued only as part of advertising campaigns and have a specific validity period.
4.2 Discount coupons may be time-limited. Certain products may be excluded from the promotion. Discount coupons cannot be used to purchase gift cards. Please note that discount coupons may be associated with a minimum purchase value.
4.3 Discount coupons can only be used before the completion of the ordering process. Subsequent use is not possible. Discount coupons cannot be transferred to third parties. Unless otherwise agreed, several discount coupons cannot be combined.
4.4 If you use a discount coupon for your purchases, we reserve the right to charge the original price of the goods, which you will keep if - due to your withdrawal from the contract - the total value of the order falls below the value of the discount coupon.

5. Statutory right to withdraw from the contract for the purchase of DKK products
If you purchase DKK products, you have the legal right to withdraw from the contract.
Information on the right to withdraw from the contract:
You have the right to withdraw from this contract within fourteen days without giving reasons. The withdrawal period shall run from the date on which you or a third party other than the carrier indicated by you, took possession of the goods.
In order to exercise your right to withdraw from the contract, you must notify the DKK DEVELOPMENT DZIAŁO, KRZYSZTOFIŃSKI, KUBASIK, SPÓŁKA JAWNA, ul. Inwestorów 5, 39-300 Mielec, e-mail: office@dkk-development.com by way of an unequivocal declaration of will (e.g. by means of a letter sent by post or e-mail).
You can complete and send us the declaration of withdrawal from the contract, also electronically, using the contact form on our website. If you use this option, we will immediately send you (e.g. by e-mail) confirmation of receipt of your statement. In order to exercise the right to withdraw from the contract, it is sufficient to send a notification about the exercise of this right before the deadline for withdrawal from the contract.
Consequences of withdrawal from the contract
In the event of your withdrawal from the contract, we must immediately, but not later than within fourteen days from the date of receipt of your notification of withdrawal from the contract, return to you all payments received from you, including delivery costs (except for any additional costs that may arise due to your choice of a delivery method other than the cheapest standard delivery method offered by us). We use the same means of payment for reimbursement that you used in the original transaction, unless we have specifically agreed with you on a different means of payment.
Under no circumstances will we charge you for this. However, we may refuse to refund the payment received from you until we receive the goods back or until you provide proof that the goods have been shipped to us, whichever occurs first.
You, in turn, are obliged to send back or hand over the goods to us immediately, but not later than fourteen days from the day on which you informed us of your withdrawal from the contract.
The deadline is met if the goods are dispatched within fourteen days. You only bear the cost of the return shipment. You only have to pay for any loss of goods if the loss is due to actions that go beyond what is necessary to verify the properties, quality or operation of the goods.
A model withdrawal form
If you wish to withdraw from this contract, please complete this form:
Addressee: DKK DEVELOPMENT DEPARTMENT, KRZYSZTOFIŃSKI, KUBASIK, SPÓŁKA JAWNA, ul. Inwestorów 5, 39-300 Mielec

- I / We (*) hereby inform / inform (*) about my / our withdrawal from the contract of sale of the following items (*)
- Date of conclusion of the contract (*) / receipt (*)
- Name and surname of the consumer (s)
- Address of the consumer (s)
- Signature of the consumer (s) (only if the form is sent in paper version)
Date

(*) delete as appropriate
and send it to us at the following address:
DKK DEVELOPMENT DEPARTMENT, KRZYSZTOFIŃSKI, KUBASIK, SPÓŁKA JAWNA, ul. Inwestorów 5, 39-300 Mielec, office@dkk-development.com

6. Payment returns
6.1 Any payment refunds are made automatically to the account you are using for payment. In the case of payment by bank transfer, the payments will be returned to the account from which the transfer was made. In case of payment by credit card, the refund will be made to the associated credit card account.
6.2 In the case of purchasing the software only, the payment will be refunded up to 7 days after the release of the key. The key release is in the settings, profile tab.
6.3 If the tablet with the software is purchased, the refund will be made within 7 days from the date of receipt of the product by us.

7. Statutory liability for product defects
7.1 We undertake to supply you with products free from defects.
7.2 In the event of any defects in the products ordered via www.tim-aac.com, we are legally liable under the warranty for defects under Art. 556 and following of the Act of 23 April 1964 - Civil Code (Journal of Laws 2016.380 as amended).

8. Complaints
8.1 All complaints regarding the products purchased in our store, as well as the course of the implementation of your order, should be submitted by e-mail to the following address: office@dkk-development.com.
8.2. Delivery of the goods under the complaint is unconditional;
8.3 Your complaint will be considered by us within 14 days from the date of receipt of the complete complaint application. You will be notified immediately of any deficiencies in the complaint. Along with such notification, you will be sent information on how to supplement the deficiencies in the complaint.
8.4 The goods should contain the original packaging enabling safe transport to a specialized service (in particular, this applies to laptops, tablets, phones, etc.).
8.5 It is permissible to use a substitute packaging, but it should provide adequate protection during transport.
8.6 The goods should be shipped complete, especially with accessories that affect the functionality of the equipment or which may be one of the causes of a defect in the goods or non-compliance with the contract. It is advisable to attach to the goods a detailed description of the defects along with information in what situation the defect or non-compliance occurs. Additionally, the claims and the legal basis for exercising the rights should be specified. Goods with the manufacturer's warranty are not subject to the DKK warranty conditions and can be serviced at authorized points indicated by the manufacturer in accordance with the terms of the warranty card issued by the manufacturer.
8.7 The advertised goods must be accompanied by proof of the contract (e.g. a photocopy of the sales document) and the original warranty card, if it was issued with the goods (manufacturer's warranty). In the case of their absence, DKK considers the complaint, provided that the sale of the goods is confirmed in DKK.
8.8 We hereby inform you that the repair of electronic equipment involves a significant risk of loss of data contained in its memory. Therefore, it is recommended to back up all data contained in the memory.
8.9 We would like to draw your attention to the fact that the following damages to the products are not subject to complaints:
- mechanical damage (abrasion, scratching, cracking) caused during the use of the products by you,
- damage caused by using the product contrary to its intended use;
- flooding the product with water
8.10 We also inform you that you have the option of using out-of-court complaint and redress procedures in accordance with the Online Dispute Resolution procedure developed by the European Commission available at: https://webgate.ec.europa.eu/odr/main/?event = main.home.show.

9. Other information
9.1 These regulations can be found at www.tim-aac.com. Furthermore, you can print or save this document using the usual functions of your web browser (most often: File -> Save As).
9.2 You can easily archive your order data by downloading the regulations and saving the order summary information on the last page of your order when placing it in the online store using the "Save As" function in your web browser; You can also wait for the order confirmation, which we will additionally send you by e-mail after completing the ordering process to the address provided by you.

DKK identification data:

DKK DEVELOPMENT DEPARTMENT, KRZYSZTOFIŃSKI, KUBASIK, PARTNERSHIP

ul. Investors 5

39-300 Mielec

Owners: Łukasz Dział, Jacek Krzysztofiński, Marcin Kubasik

Tax ID: 8172191964

As of: January 14.01.2019, XNUMX